The problem
How to buy second-hand without risking a parcel that never arrives
Buy from a shop that carries the risk rather than from an individual. On juunam, if a piece does not reach you, you tell us and we open a carrier trace the same working day — you never chase the courier. If it cannot be produced within 14 days of that trace, we refund the full amount including shipping. Because every piece is one of one there is nothing to re-send, so a lost piece is always a refund, never a replacement.
Why this happens
On a peer-to-peer marketplace the parcel is sent by another individual, and the platform sits on top of that relationship rather than replacing it. When something vanishes in transit the buyer is often the one left opening the claim, chasing the courier and waiting on a seller who may simply stop replying. It is the single most common complaint across the low-star reviews we read — roughly a quarter of them.
What juunam does
- — Tell us it has not arrived and we open the carrier trace the same working day
- — Not produced within 14 days of the trace? Full refund, shipping included
- — One of one means a lost piece is always a refund, never a substitute
- — You deal with juunam throughout, never with a previous owner
What to check, wherever you buy
Use an address you can actually receive at
The hardest claim to win anywhere is one where tracking says delivered and you say it was not. A signature address, a work address or a parcel locker removes the most common failure mode entirely, which is a parcel left somewhere safe that turns out not to be. This is worth more than any policy, because it stops the dispute existing.
Screenshot the tracking the day it stops moving
Tracking pages are updated in place and older scans can disappear. If a parcel sits at the same status for several days, capture it. The evidence that matters in a claim is what the carrier said at the time, not what its website shows a fortnight later.
Find out who opens the claim before you buy
Some platforms require the sender to open it, which means waiting on a stranger's goodwill. Some do it for you. It is a one-line question and it decides how the worst case feels. Ours is that we do it, and we say so in writing.
Where this stops
This applies to parcels we send. A piece collected in person is yours from the handshake and sits outside the clause, the same carve-out that applies to returns.