Refund & shipping policy

Juunam — Refund & shipping policy. Shipping. In-stock items are dispatched within 2 business days of order confirmation. On-demand sourced items are typically shipped within 10 business days. Tracking information is provided once dispatched. We ship from Luxembourg. Shipping within the EU is free; selected international destinations are quoted individually. Returns. We accept returns within 14 days of delivery for online purchases. Items must be returned in original condition, including tags and packaging. Items showing signs of wear or damage may not be eligible for a full refund. Unique items such as artworks or collectibles may be non-returnable — this will be noted on the product page. To initiate a return, contact us via the contact form. juunam covers return shipping within the EU; for other destinations we send a prepaid label — returns are free to you. Refunds are processed to the original payment method within 5 business days of receiving and inspecting the returned item. In-person purchases (pop-ups, retail events) are final — no returns or refunds. Contact: info@juunam.com.